Thank you for your custom
We value our customers and will make every effort to maintain the highest professional and ethical standards.
Our products are for laboratory use only. They are not approved for human use. We assume no liability or legal, moral, ethical, or fiduciary responsibility for use of any product.
Net 30 days from date of invoice to customers with satisfactory credit references.
Standard Equipment & Accessories
To avoid misunderstandings or delays, please pay attention to the model number, name, and quantity when ordering. Specify any options desired. We retain the right to change specifications or discontinue products without prior notice and without responsibility for incorporating such changes into equipment previously sold. If relevant, please state the desired operating line voltage and frequency.
We strive to maintain the highest quality standards in all products. We provide a warranty for these products against defects in workmanship or materials, and all our products retain a warranty that is stated in the product’s manual: typically, this is one year for parts and labor except for consumable items for which warranty varies from 30 days to six months. However, we hereby specify that no use or application of any product may be suitable or successful for a specific application and therefore we waive all liability in that regard. It is the sole responsibility of the buyer/user to apply the product in a manner consistent with its intended use.
We maintain competitive world wide pricing. Prices listed for standard items as described are net and subject to change without notice. Prices (in U.K. Pounds Sterling) do not include shipping charges. Formal quotations are valid for a period of 30 days unless otherwise specified. Purchases may be charged to your VISA, MasterCard, or American Express account. Purchase Orders may be emailed to sales@ResearchDevices.com
We regard as invalid any special terms and conditions set forth by any other party, including purchasing, quotations, warranties or other statements. Our response to a quotation, purchase order or inquiry shall not be construed as acceptance of any conditions stated therein.
We reserve the right to add any taxes required by local law or ordinance. Institutions operating under tax-free conditions must state applicable license or contract number. Tax exemption certificates (e.g,. in the UK, VAT exemption certificate) should be emailed to sales@ResearchDevices.com. Equipment is shipped in adequate commercial packing. All packages should be checked thoroughly before being discarded. Shipping and handling expenses, including adequate insurance coverage, are paid by the customer.
Claims and Returns
Inspect all shipments upon receipt. Missing cartons or obvious damage to cartons should be noted on the delivery receipt before signing. Concealed loss or damage should be reported at once to the carrier and an inspection requested. All claims for shortage or damage must be made within ten (10) days after receipt of shipment. Claims for lost shipments must be made within thirty (30) days of receipt of invoice or other notification of shipment. Please save damaged or pilfered cartons until claim is settled. In some instances, photographic documentation may be required. Some items are time-sensitive; we assume no extended warranty or any liability for use beyond the date specified on the container. Do not return any goods to us without obtaining prior approval and instructions from us (sales@ResearchDevices.com). Goods returned unauthorized or by collect freight may be refused. Goods accepted for restocking must be in new condition, must not have been used with animals, must be returned within 30 days, and will be exchanged or credited to your account and are subject to a restock fee of 25%. No cash refunds will be given. Goods returned which were ordered by customers in error are subject to a 25% restock fee. Equipment which was built as a special order cannot be returned.
Contact us (at sales@ResearchDevices.com) for assistance in the repair of apparatus. Do not return goods until instructions have been received. Returned items must be securely packed to prevent further damage in transit. The Customer is responsible for paying shipping expenses, including adequate insurance on all items returned for repairs. Identification of the item(s) by model number, name, serial number and proof of purchase (packing slip number or invoice number) as well as complete description of the difficulties experienced should be written on the RMA request form and a copy of the form must be included with the item.